Terms & Conditions

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By purchasing from The Exclusive Cake Shop & Vintage Tea Rooms you agree to the following terms and conditions:


Products

1.1 The Exclusive Cake Shop & Vintage Tea Rooms ensures that photographs and product descriptions are accurate. However, the cakes and decorations are handcrafted they may not appear exactly as shown. Colours may vary slightly.

1.2 Please be aware that all our goods may contain nuts or traces of nuts.

 

Ordering

2.1 Goods displayed on our website can be ordered online through our secure server or by emailing us at info@exclusive-cupcakes.com. If there is anything you do not understand, please raise it at the time you place your order.

2.2 Your order constitutes an offer to us to buy our goods. All orders are subject to availability and subject to acceptance by us. We will confirm such acceptance to you be sending you notice (the "Order Confirmation"). The contract between us (the "Contract") will only be formed when we let you have the Order Confirmation.

2.3 As our cupcakes are baked to order we need 2 working days before shipping an order.

2.4 The Exclusive Cake Shop & Vintage Tea Rooms will despatch an order the day before the delivery date chosen, unless to the Highlands and Islands or Northern and Southern Ireland then the order will be despatched 2 days before the delivery date.

2.5 If we are unable to despatch your delivery for your requested day you will be contacted by email. We will offer you an alternate delivery date, or you can cancel your order and we will issue you with a full refund.

 

Prices & Payment

3.1Prices are liable to change at any time, but changes will not affect those orders for which an Order Confirmation has already been sent.

3.2 Payments are made through a secure server. The debit, credit and charge cards accepted by us are those listed on the website.

3.3 Payment for an order must be received before the order can be despatched.  Due to the perishable nature of our products and the individual handcrafted work we cannot offer refunds on orders cancelled within 14 days of the delivery date.

3.4 To cancel an order you must inform us by email or in writing not less than 14 days before the due delivery date.

 

Bespoke Orders

4.1 Bespoke orders can be made online and email at info@exclusive-cupcakes.com.

4.2 If you place a bespoke order The Exclusive Cake Shop & Vintage Tea Rooms will produce a cupcake as close as possible to the design requested. However, we cannot guarantee exact colour shades of the icing as there are always slight variations.

 

Vintage Tea Service Hire

5.1 Our hire period is normally 4 days, however, longer periods can be quoted for.

5.2 On confirmation of booking a 50% deposit is required. The deposit is non-refundable.

5.3 The balance of the invoice is required 14 days prior to the delivery date.

5.4 There are no cancellation costs but the deposit of 50% is non refundable.

5.5 A separate refundable damage deposit of £100 is required 14 days before the delivery date. This should be paid as a cheque. This will be returned on the safe return of the hired goods.

5.6 Damages/and or losses will be charged the following cost;

£4.00 per china item (excluding cakes stands and teapots)
£20.00 per teapot
£30.00 per cake stand
£10.00 candelabra
£2.00 pastry fork
£2.00 teaspoon
£15.00 tablecloth

5.7 All goods should be checked by the hirer on receipt.

5.8 Discrepancies and faults should be notified within 24 hours.

5.9 During the hire period all breakages or losses are the responsibility of the hirer.

5.10 It is expected that due to the age of the china that there will be some wear on some of the gilding and patterns.
There is no requirement to wash up the crockery, cutlery and tablecloths as a wash up/ laundry fee of 20% of the hire cost is included in the invoice.

5.11 Goods maybe picked up from the Cake Kitchen in Chichester or if delivered to the venue a small delivery charge will be made.

5.12 The Exclusive Cake Shop & Vintage Tea Rooms takes no responsibility in the event of an injury or damage caused by hire of the equipment.

Go to the Vintage Tea Service Hire page.

 

Delivery

6.1 You can choose a delivery date from the calendar online. If you would like a delivery date not listed a special request by email will need to be made.

6.2 The Exclusive Cake Shop & Vintage Tea Rooms only sends orders to UK and Ireland addresses.

6.3 The Exclusive Cake Shop & Vintage Tea Rooms will only ship your order to the delivery address you provided on our website. The delivery and billing address may differ.

6.4 The Exclusive Cake Shop & Vintage Tea Rooms does not despatch orders on Saturdays and Sundays and therefore cannot offer delivery on a Sunday and Monday. There are no deliveries made on a Bank Holidays.

6.5 All products are shipped via a fragile service courier for next day delivery. The Outer Highlands and Islands, Northern and Southern Ireland will take an extra day.

6.6 The Exclusive Cake Shop & Vintage Tea Rooms cannot guarantee that delivery instructions provided will be carried out by the courier.

6.7 The Exclusive Cake Shop & Vintage Tea Rooms package all orders securely. Exclusive Cupcakes is not liable for any errors made by the courier and cannot be held liable for delays in delivery and lost or damaged parcels under any circumstances. This includes delays due to accidents, strikes, acts of God etc. Exclusive Cupcakes are not liable for orders unable to be delivered due to an incorrect address being provided.

6.8 No responsibility is taken by The Exclusive Cake Shop & Vintage Tea Rooms after the goods leave our premises. Please always keep in mind that due to the delicate nature of our products, transportation and manhandling might cause them slight disfiguring. No refunds are given in such an event.

Go to the Delivery page.

 

Returns

7.1 Due to the nature of the products sold by The Exclusive Cake Shop & Vintage Tea Rooms, we do not accept returns.

 

Privacy Policy

Click here to see the The Exclusive Cake Shop & Vintage Tea Rooms Privacy Policy.

 

Acceptance

Please understand that if you refuse to accept these terms and conditions, you will not be able to order any goods from us. In case of orders made through the website please click on the button marked "I Accept" at the end of these terms and conditions if you accept them. If you do not do that you cannot place an order.

 

Copyright

All photographs, images and designs that appear on this website are the property of The Exclusive Cake Shop & Vintage Tea Rooms and may not be used, copied, reproduced or printed in any way in any format without express permission from The Exclusive Cake Shop & Vintage Tea Rooms.

 

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